Responsible Gaming — Play Smart, Stay in Control
92bd is committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. Gambling should always be entertaining — never a source of financial or emotional distress.
Our Approach to Responsible Gaming
At 92bd, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that the vast majority of players who enjoy cricket betting, slots, and live casino on our platform do so safely and within their means. However, we also recognise that for a small number of individuals, gambling can become a problem. That is why 92bd provides a set of practical tools and clear guidance to help every player stay in control.
Gambling at 92bd is intended purely as entertainment. Every session should be approached with a clear budget, a set time limit, and the understanding that outcomes are determined by chance. Whether you are following the BPL from Dhaka, spinning slots from Chittagong, or enjoying live casino from Sylhet, the same principle applies: play for fun, and never chase losses.
⚠️ If gambling is no longer fun — if it is causing stress, financial difficulty, or affecting your relationships — please stop playing and contact our support team immediately at [email protected]. Help is available.
Our Responsible Gaming Commitments
92bd upholds six core commitments to protect players and promote a healthy gaming environment across Bangladesh.
Responsible Gaming Tools at 92bd
92bd provides the following player-controlled tools to help you manage your gambling activity. To activate any of these tools, contact [email protected] with your registered phone number and a description of the limit or restriction you wish to apply.
Deposit Limits
You can request a daily, weekly, or monthly deposit limit on your 92bd account. Once a limit is set, it takes effect immediately and cannot be raised until the current period has elapsed. This prevents impulsive overspending, particularly when using instant payment methods like bKash or Nagad. To set or reduce a deposit limit, email [email protected]. Increases to an existing limit require a 7-day cooling-off period before they take effect.
Time-Out (Cooling-Off Break)
A time-out temporarily suspends access to your 92bd account for a fixed period of your choice: 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is inaccessible — you cannot log in, place bets, or make deposits. Any pending withdrawals will still be processed. Time-outs are ideal if you feel you need a short structured break without permanently closing your account. To request a time-out, contact [email protected] and specify the duration you require.
Self-Exclusion
Self-exclusion is a longer-term option for players who feel that gambling is negatively affecting their life. You can request self-exclusion for a minimum of 6 months, 1 year, or permanently. During the self-exclusion period, your account is permanently blocked and you will not receive any promotional communications from 92bd. At the end of a fixed-term self-exclusion, you must actively request reinstatement — your account will not reopen automatically. To self-exclude, email [email protected] with the subject line "Self-Exclusion Request". We will process your request within 24 hours.
Activity and Spending Review
At any time, you can request a full summary of your account activity from 92bd support — including total deposits, total withdrawals, net gaming spend, and a game-by-game breakdown for any period. Reviewing this data honestly is one of the most effective ways to assess whether your gambling is remaining within healthy boundaries. Email [email protected] to request your activity report.
💡 All responsible gaming tools at 92bd are free of charge and available to every registered player. There is no penalty or delay for requesting a deposit limit, time-out, or self-exclusion. Requests are processed on the same day. To activate any tool, email [email protected].
Warning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of income, age, or experience. Recognising the warning signs early is the first step toward regaining control. If you identify with one or more of the following, we strongly encourage you to use our self-exclusion or time-out tools, or to contact support.
- Gambling with money intended for essential expenses such as rent, food, bills, or transport — using funds via bKash, Nagad, or bank accounts that should cover household needs.
- Chasing losses — continuing to bet in an attempt to recover money lost in a previous session, rather than accepting the loss and stopping.
- Feeling restless, irritable, or anxious when not gambling, or when attempting to reduce your time on the platform.
- Lying to family members, friends, or colleagues in Dhaka, Chittagong, or elsewhere about how much time or money you spend on gambling.
- Gambling becoming your primary source of excitement or emotional relief, replacing other hobbies, social activities, or relationships.
- Borrowing money — from friends, family, or financial services — specifically to fund gambling sessions on 92bd or any other platform.
- Being unable to stop gambling even when you want to — repeatedly setting limits in your own mind but failing to keep them.
⚠️ Experiencing any of these signs does not mean you have failed. It means you need support — and support is available. Please reach out to 92bd support at [email protected] or speak to someone you trust. You do not have to manage this alone.
Tips for Keeping Your Play Safe
The following practical habits help players across Bangladesh enjoy 92bd as a source of entertainment while keeping gambling firmly in its place.
- Set a firm budget before every session and treat it as an entertainment expense — just as you would budget for a cinema ticket or a meal out. Never play with money you cannot afford to lose.
- Use a clock or phone timer to set a maximum session length. When the timer ends, log out immediately regardless of whether you are winning or losing.
- Never gamble under the influence of alcohol or when feeling stressed, depressed, or emotionally vulnerable. These states reduce rational decision-making and increase the risk of impulsive, high-stakes betting.
- Treat every win as a bonus, not an expectation. The house edge means that over time, gambling is a net cost activity. Any winning session is a positive outcome — but it should not be treated as evidence that you have a system.
- Balance gambling with other activities. Cricket matches, time with family in Dhaka or Sylhet, Eid celebrations, and other social activities should remain the primary focus of your leisure time — not the platform.
- Talk openly with someone you trust if gambling starts to feel like more than entertainment. Sharing concerns early — with a friend, family member, or our support team — makes it far easier to regain control before a pattern becomes a problem.
Age Verification — 21+ Policy
92bd operates a strict minimum age policy. Players must be 21 years of age or older to register an account, make a deposit, or place any bet on the platform. This policy applies to all players regardless of location within Bangladesh — whether you are based in Dhaka, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, or Cox's Bazar.
During the account registration process, players confirm via a declaration that they are at least 21 years old. 92bd reserves the right to request KYC verification documents at any time to confirm age and identity. Where a player is found to be under 21, their account will be immediately and permanently closed, all funds will be returned to the original payment source, and any winnings generated during that period will be voided.
🔞 If you are a parent or guardian and you believe a person under 21 in your care has accessed 92bd, please contact [email protected] immediately. We will investigate and close the account within 24 hours, returning any deposited funds.
Need Help? Contact 92bd Support
If you are concerned about your own gambling or that of someone you know, 92bd's support team is here to help. We take every responsible gaming request seriously and respond to all messages as a priority. You can request any of the tools described on this page — deposit limits, time-outs, self-exclusion, activity reports — simply by emailing us.
If gambling is causing serious distress in your life — affecting your mental health, finances, or relationships — we strongly encourage you to seek professional support in addition to using our platform tools. Speaking to a doctor, counsellor, or trusted community member is a positive step, not a sign of weakness. 92bd will always support a player's decision to take a break or step away entirely.
Contact Our Support Team
Email us any time for responsible gaming help, deposit limit requests, time-out, or self-exclusion. We respond as a priority.
[email protected]